Return Policy (Only Applicable for Online Transaction)
No Questions Asked 30-Day Return Policy
So if you change your mind, don’t sweat it! You may convert your purchase to other products within 30 days of the date you received the item (subject to Return Eligibility below), no questions asked and we will arrange for the item to be picked up from you! Simply email to firstname.lastname@example.org.
If the item arrived is damaged or you received the incorrect item, we are happy to arrange for a prompt replacement. Request for a replacement by email to email@example.com.
Please ensure that your items meet all of the following returnable conditions:
- Within 30 days after delivery
- New condition and unused
- Original packaging
- Item is not marked as “As-Is” or “Sales Item” (indicated on the product page)
- Either the item is self-returned to our warehouse, or a RM150 pickup fee will be charged.
Handypro.asia reserves the right to reject any returns if item does not meet all of the above conditions.
1. All we need from you is to email to our support firstname.lastname@example.org and wait for our customer service representative to get back to you within 3 working days with the best available timing for us to pick up the item. Please be reminded that returns with items that do not meet the Return Eligibility conditions will be rejected.
- Our 30-day return policy does not apply to “As-Is” or “Sales item” items, self-assembly items, items that have been removed from their original packaging, damaged items resulting from misuse, abuse, normal wear & tear, products damaged after receipt of delivery and sale items.
- Voucher codes cannot be reissued if you return your order. Meaning, you will not be able to use the same voucher code for another order if the promotion has ended.
Placed an order but change your mind? No worries! You can cancel your order with no additional charge and receive a full refund of the item(s) you wish to cancel. Refund will be made to the same method of payment as the original payment. Unfortunately, after you have received an email confirming your order delivery, delivery costs will be non-refundable and there is a pick-up fee at RM150. As such, you will be refunded the following amount:
Refunded Amount = Final Paid Price – Delivery Fee – Pick-Up Fee (RM150)
This is because the item would already be loaded onto our delivery truck and on its way to you and we would already have incurred costs to prepare and schedule your delivery.